Frequently Asked Questions
What forms of payment do you accept?
We accept the major credit cards Visa, MasterCard, American Express and Discover as well as direct PayPal account payments. We also accept Google Payments and Bitcoin.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. However, if you already have a PayPal account, you may use it as your payment method.
How secure is this store?
All Information collected during your visit to nativestandard.com is kept private and confidential. We respect our customers and keep all information private.
Our payments are processed via PayPal, one of the most trusted payment gateways in the world, as well as Stripe. PayPal uses the highest level of encryption and data security to ensure your details are protected. Paypal securely shares your order and delivery details with us, but does not share any of your sensitive payment information. Stripe is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.
What is your exchange / return policy?
Undamaged goods can be returned within 14 days of delivery. Returns must include a copy of our delivery packing slip. If a product is defective, it will be exchanged for a new product at no additional charge. Refund / exchange is not guaranteed and is subject to our review of the returned product. To get started on a return/exchange please contact us here.
What about items purchased on sale?All items purchased on sale are final sale and cannot be returned or exchanged. If we receive a returned sale or final sale item, the package will be returned to you and we will notify you via email. No refund will be issued.
How long will delivery of my order take?
Domestic orders are typically delivered within 5-10 business days. International orders are typically delivered within 2-3 weeks, depending upon the destination and customs processing.
How much does shipping cost?
Shipping is calculated at check out and varies depending on what you are purchasing and where you are shipping. Domestic orders over $50 ship for free. We ship all of our orders with the United States Postal Service, but we also have UPS and DHL Express available at check out.